FAQ - Refunds
Do I get a refund or a discount if my tour doesn't not go inside the theatre?
We do not give refunds or discounts if the tour group does not enter the theatre as it is a perk and not a constant expectation. We still tell the same stories at the same places as nights we do get to go inside. We are bound by the theatre's schedule of events. Tour guests are welcome to access the theatre with us on another tour night or be rescheduled if your tour does not go into the theatre.
What happens if it rains on my tour date?
Tours will happen through light rain or drizzle. Severe weather includes but is not limited to: thunderstorm, pouring rain, horizontal rain, hail, tornadoes, cows flying by, etc. If we cancel due to bad weather, we will try to CALL OR TEXT YOU at least 30 minutes before the tour start time. Make sure you leave a phone number where you can be reached when you register for tickets and check the box opting in to text messages. Check our statement on Inclement Weather HERE.
I need to cancel, can I get a refund?
Tickets are non-refundable because space is limited and your tickets guarantee your spot on the tour.
I chose the wrong tour date. Can I get a refund?
The short answer is no. It is your responsibility to review your purchase and the confirmation email that is sent to the address you provide to us during checkout. Your pre purchased ticket guarantees your spot on a tour and if you do not show up at your scheduled time and date, you are not entitled to a refund as we often have to turn customers away when a tour is fully booked. We are happy to reschedule your tour for another time if there is room.